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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

Question #1
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

A. configured workflow processes
B. content life cycle events
C. user roles
D. notification configuration
E. privileges

Question #2
You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?

A. Knowledge Advanced does not accept words that are not in the dictionary.
B. The tuning process automatically corrects it.
C. You must correct the spelling manually.
D. You must check if alternative synonyms exist.

Question #3
Which two actions must you perform to configure the Social Monitor? (Choose two.)

A. Add of update a list of favorites.
B. Setup a Social Monitor search schedule.
C. Addor update profiles to include the Social Monitor permissions.
D. Add or update profiles to include permission to add themes and clustering.
E. Add or update navigation sets to include the Social Monitor navigation button and component.
F. Add or update staff accounts to use profile that include Social Monitor permissions.

Question #4
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
B. Rename the Platinum SLA, change the total incident value to 100, and save it.
C. In the Platinum SLA modify the total incident count to 100 and save it.
D. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

Question #5
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A. There is no answer content added to the answer article.
B. There is no search term added in the answer keyword list.
C. The answer article is not assigned to any staff member/staff agent.
D. The answer is not assigned to any product/category that is visible to a customer.
E. There is no display position defined for the answer article.
F. The answer status is not set to public or custom status of status type "public".

Solutions: