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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel and Workspace Troubleshooting | 25% | - Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution |
| Topic 2: Avaya Oceana Solution Overview | 20% | - Architecture and core components - Interoperability with Avaya Aura - System interfaces and workflows |
| Topic 3: Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
| Topic 4: Maintenance and Administration | 15% | - Health checks and routine operations - Omnichannel DataStore management - Backup and restore procedures |
| Topic 5: Troubleshooting Avaya Oceana Core | 30% | - Log analysis and tracing tools - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues |
Avaya Oceana® Solution Support Sample Questions:
Question 1
Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)
A. Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
B. Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
C. Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
D. Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
Question 2
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?
A. The ORC Rest service Is not working.
B. The EDM database Is not reachable.
C. Multimedia Cache database not reachable.
D. The LDAP database Is not reachable.
Question 3
Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?
A. OCP Chat Provider
B. OCP SMS Provider
C. OCP Email Provider
D. OCP Social Provider
Question 4
Refer to the exhibit.
A. It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
B. It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
C. It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
D. It displays the need for running a DRS replication Service for Avaya Breeze nodes.
Question 5
Which statement regarding UCA Store Backup is correct?
A. UCA Store backup can be taken without entering the backup password.
B. UCA Store backup is immediately for the Avaya Oceana solution.
C. UCA Store backup can be run immediately and it does not support backup scheduling.
D. UCA Store backup can be run immediately or scheduled later.
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: A |
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