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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Status, Troubleshooting, and Alarm Management | - ISDN/PRI troubleshooting and alarm handling - System Monitor and debug tools - VoIP troubleshooting (latency, jitter, lag) - System Status Application monitoring |
| Topic 2: Call Flow Configuration and System Monitoring | - Incoming Call Routes (ICR) and call handling - SIP line behavior and en bloc dialing - System Status Application (SSA) usage - ARS short codes and routing control |
| Topic 3: Data Backup, Restoration, and System Upgrades | - System restoration and recovery processes - Backup strategies and procedures - Upgrade planning and execution |
| Topic 4: Understanding of Avaya IP Office Platform and Security Administration | - Security administration and service users - Session Border Controller and SIP security concepts - Core platform components and architecture |
| Topic 5: Integrated System Logging and Network Diagnostics | - Network diagnostics using tools such as Wireshark - System logging and event analysis |
Avaya IP Office™ Platform Support Online Test Sample Questions:
Question 1
A customer has a Windows Voicemail Pro server and wants incoming calls to be directed to a specific user if the caller's phone number is listed in their records.
Which voicemail action type must be configured to achieve this?
A. Database Action
B. Conditional Action
C. Miscellaneous Action
D. Configuration Action
Question 2
Which configuration area must be configured for the Hot Desking user?
A. Extension
B. Telephony-Supervisor Settings
C. User Rights
D. Services
Question 3
You have purchased a pre-configured Avaya Application Server, which includes Voicemail Pro and one-X® Portal applications. You need to verify if both applications are running.
Which application should you use, and what steps would you take to confirm the status of the applications?
A. Manager Application, navigate to the Server > Applications menu and check the status of Voicemail Pro and one-X® Portal.
B. Application Server, log in and run a command to check the status of the applications.
C. Web Manager Application, navigate to the System Status > Applications menu and check for the status of Voicemail Pro and one-X® Portal.
D. Monitor Application, check the status of the applications on the home screen dashboard.
Question 4
In Server Edition Select mode, what method can be utilized to add new users?
A. LDAP integration
B. Manual user duplication
C. LMS import
D. Outlook Plugin
Question 5
For a Hot Desking user, which of the following Telephony-Supervisor Settings should be configured?
A. Extension
B. User Rights
C. Mobility
D. Services
E. Hunt Groups
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: E |
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