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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design and Business Logic | 28% | - Design Experience Cloud site architecture (themes, templates, branding) - Implement security model (profiles, permission sets, sharing rules) - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Configure navigation, menus, and site structure - Design data access and visibility rules |
| Change Management and Training | 13% | - Plan and execute change management activities - Develop user adoption strategy and documentation - Create training materials and end-user guides - Define support processes and escalation paths |
| Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting - Implement error handling and logging |
| Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components - Configure email and notification templates - Implement search functionality and content tagging - Configure SSO and authentication providers |
| Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Define scope and create solution design |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question #1
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharingrequirement?
Choose 2 answers
A. Partner Community User
B. Customer Community User
C. Customer Community Login User
D. Customer Community Plus Login User
Question #2
Universal Containers (UC) maintains multiple customerexperiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
A. Edit the applicable user profile.
B. Create a permission set.
C. Select a permission setfor a given experience.
D. Select the profile for a given experience.
Question #3
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
A. Audience Targeting
B. Branding Sets
C. Sharing Rules
D. Permission Sets
Question #4
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
A. Channel Menu
B. Service Your Way
C. Chat
D. Service Console
Question #5
Universal Containers (UC) isimplementing a community for its retailers.
How can UC give retail store managers access to the records owned by their peers and subordinates?
A. Give retail managers Super User access.
B. Put retail managers in a manager role.
C. Email retail managers best practiceson how to manually share data.
D. Set OWD to public, and manage access via Apex Sharing.
Solutions:
| Question #1 Correct Answer: A,D | Question #2 Correct Answer: B,C | Question #3 Correct Answer: D | Question #4 Correct Answer: B | Question #5 Correct Answer: A |
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