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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Scheduling and Dispatch | 28% | - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Given a scenario, determine the appropriate dispatch and scheduling settings - Determine the appropriate optimization rules and service objectives for a scenario - Explain the difference between global, local, and emergency scheduling |
| Topic 2: Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability |
| Topic 3: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 4: Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Topic 5: Managing Work Orders | 23% | - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Distinguish between work order line item types and their usage - Explain the work order lifecycle and applicable statuses |
| Topic 6: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 7: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 8: Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests |
Salesforce Certified Field Service Consultant Sample Questions:
Question #1
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
A. The Preferred Resource service objective is ignored for active Crew Members.
B. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
C. A service resource can only be 2 member of 2 single Crew
D. Capacity-based scheduling is supportedfor Service Crews.
Question #2
Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?
A. Required Resource
B. Resource Availability
C. Extended Match
D. Match Field
Question #3
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
A. Work Order Generation Method = One Work Order Line Item per Asset
B. Work Order Generation Method = One WorkOrder per Asset
C. Service Appointment Generation Method = One Service Appointment per Work Order
D. Service Appointment Generation Method = One Service Appointment per Work Order Line Item
Question #4
Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?
A. Designate a Skill-based resource to the Work Order.
B. Include the Required Resource work type in Scheduling Policies.
C. Assign a Preferred status Resource Preference to the Account.
D. Configure an account preference on the Service Resource record.
Question #5
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
A. Global optimization
B. Resource Schedule Optimization
C. Customer First scheduling
D. Emergency scheduling
Solutions:
| Question #1 Answer: A | Question #2 Answer: D | Question #3 Answer: A,C | Question #4 Answer: C | Question #5 Answer: A |
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