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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AICC Solution Design | 25% | - Capacity planning and network design - High availability and disaster recovery design - Security and compliance considerations - Requirement analysis and solution planning |
| AICC Product Knowledge | 30% | - ICD (Intelligent Call Distributor) principles and functions - UAP (Unified Agent Platform) features and specifications - Integration with third-party systems (CRM, billing, etc.) - CTI, IVR, recording and other core modules |
| AICC Solution Overview | 20% | - Architecture and components of AICC solution - Typical application scenarios and value - Basic concepts and positioning of AICC |
| Presales Capability and Case Analysis | 25% | - Common questions and solutions - Typical project cases and best practices - Competitive analysis and differentiation - Solution proposal and quotation preparation |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Question 1
What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?
A. It uses the most bandwidth, guaranteeing the best quality.
B. It is the oldest codec and has the widest compatibility.
C. It is only used for video calls.
D. It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.
Question 2
What is the key benefit of a "containerized" deployment of AICC components (e.g., using Docker and Kubernetes)?
A. Containerization is only suitable for development and testing environments.
B. Containers always provide better performance than virtual machines.
C. Improved portability, scalability, and resource isolation compared to traditional virtual machines.
D. Containers eliminate the need for operating system licenses.
Question 3
The "Average Handle Time (AHT)" metric is composed of which three elements?
A. Ring Time + Talk Time + Transfer Time
B. Queue Time + Talk Time + Wrap-up Time
C. Talk Time + Hold Time + After-Call Work Time
D. Answer Time + Consultation Time + Disposition Time
Question 4
What is the main technical challenge in achieving "lip-sync" in video calls within the AICC UAP?
A. Encoding the video in a format the browser can play.
B. Transferring the video call between agents.
C. Compressing the video enough to save bandwidth.
D. Synchronizing the audio and video streams so they are not noticeably out of alignment.
Question 5
Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?
A. The CMS reporting database via ODBC/JDBC connections.
B. The IVR media server.
C. The agent's UAP client.
D. The network switch.
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A |
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