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Microsoft Dynamics 365 for Customer Service Exam Certification Details:
| Books / Training | 81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service 81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service 81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service 81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service 81065: Microsoft Dynamics 365 for Field Service |
| Duration | 120 mins |
| Exam Name | Microsoft Certified Solutions Expert (MCSE) - Business Applications |
| Passing Score | 700 / 1000 |
| Schedule Exam | Pearson VUE |
| Exam Price | $165 (USD) |
| Number of Questions | 40-60 |
| Exam Code | MB2-718 |
| Sample Questions | Microsoft Dynamics 365 for Customer Service Sample Questions |
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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Queues, Entitlements, and SLAs | 25% | - Configure queues - Configure service level agreements - Define entitlements and channels |
| Dynamics Field Service and USD | 20% | - Unified Service Desk configuration - Field Service mobile app and schedule board |
| Manage Cases, Knowledge Base, and Service Hub | 25% | - Manage Knowledge Base articles - Create and manage cases - Use the Interactive Service Hub |
| Service Management Analysis and Surveys | 20% | - Service management analysis with Power BI - Voice of the Customer surveys |




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