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Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) : MB2-718日本語

Exam Code: MB2-718J

Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)

Updated: Sep 02, 2026

Number: 90 Q&As with Testing Engine

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Microsoft Dynamics 365 for Customer Service Exam Certification Details:
Books / Training81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service
81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service
81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service
81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service
81065: Microsoft Dynamics 365 for Field Service
Duration120 mins
Exam NameMicrosoft Certified Solutions Expert (MCSE) - Business Applications
Passing Score700 / 1000
Schedule ExamPearson VUE
Exam Price$165 (USD)
Number of Questions40-60
Exam CodeMB2-718
Sample QuestionsMicrosoft Dynamics 365 for Customer Service Sample Questions

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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

Microsoft MB2-718日本語 Exam Syllabus Topics:
SectionWeightObjectives
Manage Queues, Entitlements, and SLAs25%- Configure queues
- Configure service level agreements
- Define entitlements and channels
Dynamics Field Service and USD20%- Unified Service Desk configuration
- Field Service mobile app and schedule board
Manage Cases, Knowledge Base, and Service Hub25%- Manage Knowledge Base articles
- Create and manage cases
- Use the Interactive Service Hub
Service Management Analysis and Surveys20%- Service management analysis with Power BI
- Voice of the Customer surveys
MB2-718J Related Exams
MB-330-JPN - Microsoft Dynamics 365 Supply Chain Management Functional Consultant (MB-330日本語版)
MB-920J - Microsoft Dynamics 365 Fundamentals (ERP) (MB-920日本語版)
MB-800-Deutsch - Microsoft Dynamics 365 Business Central Functional Consultant (MB-800 Deutsch Version)
MB-240J - Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版)
MB-230J - Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
Related Certifications
Microsoft Certified: Power Platform Developer Associate
Microsoft Certified: Fabric Data Engineer Associate
Microsoft Azure HDInsight
Microsoft Certified: Power Apps + Dynamics 365 Developer Associate
Microsoft Dynamics SL 2011
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