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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Topic 2: Service Request Processing | - Service orders and notifications - Service request management |
| Topic 3: Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
| Topic 4: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question #1
For registered products, counter readings are recorded in which of the following facets?
A. Measurement logs
B. Measurement
C. Items
D. Maintenance plans
Question #2
You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.
A. Build a workflow rile
B. Set up notification of delegates
C. Configure e-mail channels
D. Create social media channels
Question #3
What date type is used in a Date Profile to determine the start of the warranty?
A. Reference date
B. Creation date
C. Requested date
D. Due date
Question #4
When a user creates service tickets, what product type is supported for determining the warranty?
A. Individual product
B. Registered product
C. Entitlement product
D. List product
Question #5
You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.
A. Parents
B. Competitors
C. Accounts
D. Individual customers
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: C,D | Question #3 Correct Answer: A | Question #4 Correct Answer: B | Question #5 Correct Answer: C,D |
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