SAP Certified Application Associate - SAP Service Cloud 1811 : C_C4C14_1811

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. For registered products, counter readings are recorded in which of the following facets?

A) Measurement logs
B) Measurement
C) Items
D) Maintenance plans

2. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Build a workflow rile
B) Set up notification of delegates
C) Configure e-mail channels
D) Create social media channels

3. What date type is used in a Date Profile to determine the start of the warranty?

A) Reference date
B) Creation date
C) Requested date
D) Due date

4. When a user creates service tickets, what product type is supported for determining the warranty?

A) Individual product
B) Registered product
C) Entitlement product
D) List product

5. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Parents
B) Competitors
C) Accounts
D) Individual customers

Solutions: