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IBM 000-656 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Monitoring, Reporting and Troubleshooting | 10% | - Performance monitoring - Report creation and dashboard setup - Common issues and resolution |
| Configuration and Customization | 30% | - Workflow design and automation - Service catalog setup and maintenance - Service request definition and configuration - Response plans and notifications |
| Integration and Extension | 15% | - Integration with other IBM Tivoli/Maximo products - Data exchange and interface configuration - Security and access control |
| Architecture and Components | 20% | - SmartCloud Control Desk V7.5 overview - Service desk and service catalog structure - Service request management architecture |
| Service Request Lifecycle Management | 25% | - Integration with incident/problem/knowledge management - Request submission and routing - Approval processes and fulfillment - SLA definition and monitoring |
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