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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Handling Objections and Competitive Positioning | 15% | - Warranty and Legal Considerations - Addressing Cost Concerns - Countering Third-Party Supply Claims |
| Topic 2: Customer Needs and Sales Strategy | 25% | - Identifying Customer Printing Requirements - Value Proposition and Cost-per-Page Analysis - Demonstrating Quality, Reliability and Security |
| Topic 3: Product Portfolio and Compatibility | 25% | - Matching Supplies to Printer Models - Paper and Specialty Media - Ink Cartridges and Toner Cartridges - Maintenance Kits and Accessories |
| Topic 4: Solutions, Services and Business Growth | 15% | - Building Long-Term Customer Relationships - HP Instant Ink and Subscription Models - Supplies Lifecycle Management |
| Topic 5: HP Imaging and Printing Supplies Overview | 20% | - Supply Technology and Innovation - HP Original vs. Non-HP Supplies - Environmental and Sustainability Benefits |
HP Selling HP Imaging and Printing Supplies Sample Questions:
Question 1
What represents illegal competition in the after-market?
A. Counterfeit
B. Retail
C. Third-party products
D. Refill
Question 2
Approximately what percent of the HP printers imaging system is contained in the HP laserJet All-in-One print cartridge?
A. 70%
B. 50%
C. 30%
D. 90%
Question 3
Which feature is included in a Laser printing system?
A. Print head
B. Tri-color cartridge
C. Adaptive lighting
D. Charging roller
Question 4
For selected laser models, why does HP offer different cartridges with different yields for the same printer?
A. Statistical variation during production results in different filling levels for the toner, so HP classifies cartridges later according to the expected yield
B. Some countries have minimum amounts of pages to be printed from one cartridge, so different yields allow selling in countries all over the world.
C. Customer needs and printing behaviours are different, so different yields meet these specific needs and behaviours.
D. Different purchasing powers across the globe require cartridge pricings and yields to be more flexible.
Question 5
According to the InfoTrends 2011 report which statement is true?
A. 91% of HP original cartridges will have a 92% smaller carbon footprint than remanufactured cartridges.
B. The use of remanufactured or HP cartridges will have no significant impact on the carbon footprint.
C. The use of non-HP cartridges will result in a 10% smaller carbon footprint due to the higher recycling rate.
D. When considering reliability and print quality issues, the carbon footprint of a remanufactured cartridge is 10% less than an HP original cartridge
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: A |
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