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HP HP2-H29 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Process and Customer Engagement | 20% | - Addressing objections and closing sales - Needs assessment and solution matching - Presenting and demonstrating solutions |
| Topic 2: HP Retail Point of Sale Solutions Portfolio | 35% | - Security, manageability and reliability features - HP POS hardware systems and peripherals - Software and integrated solutions |
| Topic 3: Solution Positioning and Value Proposition | 25% | - Warranty and support services - Differentiators vs competing offerings - ROI and total cost of ownership |
| Topic 4: Industry and Customer Environment | 20% | - Retail and hospitality market trends - Retail technology standards and ecosystem - Customer business requirements and pain points |
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
Question 1
Which display has interactive touch-screen capabilities?
A. HP LD4210 and LD4710 LCD digital signage displays
B. HP 47-inch diagonal digital signage display
C. HP LD4220tm and LD4729tm digital signage displays
D. HP LD4730 and LD4730G micro-bezel video wall displays any
Question 2
The sales process includes the soft close, the assumptive close, and the aggressive close. What is the fourth type of close?
A. the forced close
B. the trial close
C. the unspoken close
D. the assured close
Question 3
On which general retail sub-verticals is HP focusing efforts?
A. fast food, entertainment, and bars/restaurants
B. theme theaters and sports, bars/restaurants, and lodging
C. Specialty hard goods, specialty soft goods, and food
D. mass merchandisers, convenience/gas, and superstores/warehouse clubs
Question 4
What are connected consumers demanding from the retail experience?
A. a variety of choices for products in the store at the point of sale
B. the low prices that they find at online product outlets, such as Amazon.com
C. the same rapid intuitive access to information that is available online
D. the kind of personalized customer service that they find online
Question 5
Which customer expectation must be met by a POS solution?
A. Fair pricing
B. Understanding of the services included
C. A secure transaction environment
D. Value for their investment
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: D |
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