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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) : ITIL-DSV

Exam Code: ITIL-DSV

Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

Updated: Sep 08, 2026

Number: 82 Q&As with Testing Engine

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ITIL ITIL-DSV Exam Syllabus Topics:
TopicDetails
Topic 1
  • Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 2
  • Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 3
  • Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 4
  • Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 5
  • Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

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ITIL-DSV Related Exams
ITIL-4-Transition-JPN - ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版)
ITIL-4-Specialist-Create-Deliver-and-Support-JPN - ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版)
ITIL-DSV-JPN - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版)
ITIL-4-Transition - ITIL 4 Managing Professional Transition
ITIL-4-Specialist-Create-Deliver-and-Support - ITIL 4 Specialist: Create, Deliver and SupportExam
Related Certifications
ITIL 4 Managing Professional
ITIL Foundation Level
ITIL Foundation Certification
ITIL 4 Strategist
ITIL Practitioner Certification
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