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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| App Administration | 10% | - Workflow Builder usage - Integration management - App installation and configuration |
| Workspace Administration | 9% | - Workspace creation and approval process - Workspace visibility and configuration - Multi-workspace architecture design |
| Security | 15% | - Security governance and compliance - Data protection and retention policies - Audit and monitoring |
| User Lifecycle Management | 14% | - User provisioning methods - Authentication and access control - Guest account management |
| Enabling Slack Success | 15% | - Adoption strategy and best practices - Analytics and usage measurement - Optimization and training |
| Fundamentals | 9% | - Workspace and organization settings and dashboards - Slack paid plan features - User roles and responsibilities |
| Channel and User Group Administration | 28% | - User group creation and administration - Archiving and deletion policies - Channel types and management |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
You're the Slack Workspace Admin at a mid-sized company. You're working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)
A. Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.
B. Host a Slack 101 training for new hires to onboard them.
C. Host a hackathon that allows new employees to learn about building Slack apps.
D. Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.
Question 2
The Slack implementation team at Large Inc is confirming all of the settings on their new Enterprise Grid organization and wants to make sure that they have appropriately involved the Security team in any critical security decisions.
Which TWO of the following settings are most critical to discuss with their Security team? (Choose two.)
A. Who can create and archive channels
B. Whether to enable admin-approved apps
C. Who is allowed to add custom emoji
D. Who can invite new members
Question 3
You're an Org Owner at a company that doesn't allow members to manage any Slack Connect permissions. A member reaches out with a concern: they sent a Slack Connect channel invitation to the wrong external company. The invitation was approved automatically.
What should you tell the requestor? (Select the best answer.)
A. All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
B. Channel history will not be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
C. All channel history will be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
D. The requestor can choose how much channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
Question 4
You're an Org Admin in your Slack Enterprise Grid org.
Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.
What should you do?
(Select the best answer.)
A. Change the permissions in the admin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace Owner.
B. Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner-only workspace.
C. Use Slack's default Slack Connect channel approval permissions which state only Org Admins and Org Owners can approve new channel requests.
D. Advise all Workspace Admins and Workspace Owners to forward all Slack Connect channel requests to Org Admins and Org Owners.
Question 5
You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?
A. Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.
B. Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
C. Do not allow end users to request new workspaces; instead, encourage them to create more channels.
D. Review, collaborate, approve, and reject workspace requests in one public, searchable channel.
Solutions:
| Question 1 Answer: D | Question 2 Answer: B,D | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: B |
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