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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

Question 1

Your company, Alpha Corp, highly prioritizes information security. The company has just set up Slack Connect channels to work with Beta Corp. Slack Connect direct messages (DMs) are disabled at this time.
Given this, your Chief Information Officer (CIO) wants to know whether your organization's users can communicate with external users from Beta Corp using Slack Connect DMs.
What should you tell the CIO?
(Select the best answer.)

A. Alpha Corp users can DM any Beta Corp users now that the two organizations have been connected.
B. Alpha Corp users cannot DM anyone from Beta Corp since Slack Connect DMs are disabled.
C. Alpha Corp users can DM any Beta Corp users that are in the same Slack Connect channels as they are.
D. Workspace Admins can give access to specific Alpha Corp users to DM with Beta Corp.

Question 2

Andrew is the Primary Org Owner for his company's Enterprise Grid org, which consists of three workspaces.
Frank, a new member of the IT department, will be responsible for inviting guests and managing one of the three workspaces' settings.
Which role should Andrew give Frank in Slack?

A. Workspace Admin
B. Member
C. Multi-channel Guest
D. Primary Org Owner

Question 3

Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)

A. They identify and implement key use cases for the tool and modify them over time to improve the team' s workflows.
B. They model best practices, and they can rally the team toward common goals.
C. They are Slack Administrators, so they have the correct permissions to help the company manage change.
D. They actively communicate and promote transparency to reinforce the purpose and value of the tool.

Question 4

Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A. Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
B. Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
C. Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
D. Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.

Question 5

Jose works at Globex and is a Slack administrator and Champion.
He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.
Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?

A. Respond to each employee via direct message with the answer to their question.
B. Ask the question, and if they are still unable to find the answer, post their own question in a public
#help channel, where Jose and his team will respond in thread.
C. Ask the employees to post their own question in a public #help channel, where Jose and his team will respond in thread.
D. Post their question on their behalf in a public #help channel and respond in thread.

Solutions: